Tuesday, June 15, 2010

Valuing Your Wedding Services: Am I Undercutting?

It's my sincere pleasure to welcome my friend and colleague Shayna Walker Weddle, founder of Williamsburg Wedding Design. I enjoy visiting her Wedding Business Blog Life in Weddings, and am thrilled she is guest blogging today about the ever important topic of undervaluing your wedding services.

Take it away Shayna...

Weddings Are Not Snack Foods
Intentional undercutting is a bane on an industry where quality is critical. You can look for the cheapest possible source of tortilla chips at a mega-store because you know that regardless of price, two bags of the identical brand of snack food will taste the same.
Weddings aren’t tortilla chips. Between geographic markets, there are definitely variations in pricing that result from differences in cost of living and overall affluence. Within a market there are starting points in each vendor category that are established based on experience level, time in business and product quality. These are natural variances and are healthy for any market.

However, if you are presumably comparing apples to apples, there should not be ridiculously dramatic differences in rates, and where there are, someone is losing (be it the client, the wedding pro or both).

Do Not Fix Prices
No one can dictate your rates and yes, it’s against the law to make agreements with your competitors to charge the same amount. That’s price-fixing and it’s not okay.

Do Not Undervalue Yourself Either
But it’s not okay to so seriously undervalue yourself or your client that you are charging pennies on the hour either. Sure, you may work a lot, but for what? And how long will you last at rates that don’t produce any kind of measurable profit?

It’s appealing to claim that you have booked 40 weddings in a year – but how appealing is it to work 40 weddings in a year and make only a handful of cash (or maybe even lose money) because your prices are impossibly low?

I’m So Proud! They Chose Me Because I’m Cheap!
And how fulfilling is it to be chosen by clients based on your cheap prices rather than your incredible quality of service?

The Factors that Should Determine Pricing
Prices should be determined based on standard factors including:
• A calculation of how much you want to earn in a year
• The cost to you of the products or services that you sell
• A factor of your overall annual business expenses including marketing, office supplies and labor
• Reasonable adjustments for your experience level and market conditions

You Can Demand Your Value and Still Be Successful
Once you have determined a fair price for your services, your job is to figure out how to educate your consumer. If you are doing that job well, and you are providing excellent service, you should do a happy dance every time someone rejects you based on price. You’ve just weeded out someone who does not value your product the way you do and are one step closer to the happiest possible customer.

You won’t last long in any industry if you undervalue yourself and teach your consumer base to do the same. Establish fair pricing that rewards your standards and reject the temptation to undercut.

Can you do it? If your prices are intentionally low right night to help you boost your sales, can you revisit your value and re-educate your consumer? Tell us in the comments section of this blog post!

Shayna Walker owns Williamsburg Wedding Design. She writes the World According to Weddlady blog, The Williamsburg Wedding Blog and Life in Weddings blog. She publishes the annual Where to Wed bridal guide for Williamsburg, Yorktown, Providence Forge and Newport News. She is also a passionate speaker and educator for the wedding industry, an established professional wedding planner and her most important job: a single mom of twin kindergartners.

15 comments:

  1. That's a great blog article. I hope you don't mind but I just HAD to re-post it on the association board for the Wedding Planners Institute of Canada; giving Shayna credit for it of course. Sad to say; but this is an international problem.

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  2. You are most welcome Shayna- thanks for keeping us on our toes and always thanking.

    Paige- I know this runs rampant in your industry so I'm glad you had a chance to read it.

    MS- Mind? I'm thrilled! Thank you for taking the time to repost it. I'd just ask that it links back to the Blog if you don't mind. Thank you for crediting Shayna- be sure to visit her over at lifeinweddings.com!

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  3. This is a HUGE problem in the music industry too because virtually everyone plays for cheap. They have "day jobs" and see it as a way to make some extra money, so charge what they need, not what they're worth. This makes it impossible to charge a living wage because doing so would put my prices as more than double EVERYONE else's, and clients in general are just not willing to pay a lot for live music, no matter the fabulous service and quality. Believe me, I've talked with hundreds of people about this!

    What the other musicians fail to understand is that if they charged more, people would pay it because the higher prices are what's fair, and then they wouldn't have to have "day jobs" anymore. Educating the potential client is one thing, but try and educate an "artist"...it's like talking to a wall because they all just "want the job" no matter what!

    Thanks Shayna for doing your part to help bring the industry up into a more professional mindset!

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  4. @paige Thank you!

    @MindlessSophistication - I agree. I don't mind at all. I am absolutely thrilled!

    @Meghan - oh yeah. Already said it. You rock.

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  5. @FP Music- thanks for your thoughtful comments. I agree- the music/entertainment industry suffers as well. We are fortunate in our area that we have several DJs who set the bar very high for others as they continue to educate the bride about the value of hiring a professional.

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  6. Great post!! Much needed information!!

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  7. Thanks Brittany! Appreciate you taking the time to read it.

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  8. Great article Shayna( and Meghan). If you don't mind, I'd like to add one more piece that makes the difference between getting paid what you're worth and struggling along.

    Learn how to negotiate. It's easier than you think and it works!

    So many of my clients are passionate about their subject matter and will do anything to enhance their skill and knowledge, yet fail to get the kind of training that can help their business thrive.

    There is a way to be nice AND negotiate effectively and it has nothing to do with gimmicks like the first one to speak loses. In fact, that's one of the biggest mistakes you can make.

    I'm interviewing a negotiation expert on June 29th called 3 Massive Mistakes Wedding Pros Make Negotiating. You are more than welcome to join in. It's free!

    Warmly,
    Dina

    PositivelyWed.com

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  9. Excellent article, please continue the education, and spread the word as so many brides need to understand that they only have one chance to get it right the first time. HIRE PROFESSIONALS!

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  10. Great article, Shayna.

    I see this so often here in the UK - suppliers desperately trying to be the cheapest and ending up working for nearly nothing. We all hear complaints about overcharging in the wedding industry but undercharging is just as common.

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  11. It's really tempting to blame the under-cutting amateur wedding vendors or brides who don't know any better, but it's really up to US to convey our value so that it's undeniable.

    I can understand why some wedding vendors feel pressured to lower their prices to book the wedding, but it only makes this challenge worse for the entire wedding industry.

    Thanks for bringing up this issue! I have lots of opinions on the topic, but...

    I'd love to know...what are YOU doing to convey your value and fend off the "price shoppers?"

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