
"How much do you cost?"
When I first started out, I would answer this in a roundabout way, asking questions about the bride's needs and going on (and on) about what we could offer, before actually giving a price.
Well, I learned quickly that this was not the way to go. I then shifted gears and simply said "$15,000," accept the imminent hasty good-bye and move along with my day.
Now that price tag was by far, the most expensive way to rent my venue by frankly, they didn't see value in what I was doing and I wasn't going to waste my time explaining it. Yes, it's important to get the sale, but it's equally important to work efficiently and qualify clients as quickly as possible so that you may spend your time with prospects who may actually hire you.
Pricing can be a touchy subject, but alas, I'd like to dive headfirst into it today.
When I think about pricing, I can't help but think about my own shopping habits. After all, I'm not only smack dab in the middle of the bridal demographic, but not too long ago myself, I was booking a reception venue, DJ and cake for my own wedding.
Like most, I lack time. I lack time to do laundry, fight dust bunnies and make home cooked meals every night. Secondly, I'm from a generation of short attention spans. If a web site takes more than 10-15 seconds to load, then it's time to move along.
So it pains me to see wedding vendor web sites that dance around the topic of pricing, as well as vendors who won't give you a clear cut answer when asked the pricing question over the phone.
After all, what is there to hide? Why not be up front with a prospect to save her and yourself time?
Remember- Brides may be discriminatory shoppers but not in the same way as you and I are about our respective crafts. When I worked with a five diamond, five star property, I knew that the majority of brides were not going to see the difference between four or five stars. Since pricing was a factor in their decision making process, I was always quick to give it to them. If we didn't meet their budget, I would happily send them several suggested venues (aka customer service 101).
If I didn't, I knew perfectly well that they would have three of my competitors in their back pocket, of whom, they may have seen very little difference. If they had their pricing and information readily available and I didn't, it was a safe bet that I would be overlooked.
Afraid your competition will catch wind of your pricing structure? Well I've got news for you- if they want it, they're going to find a way to get it, whether you post it or not.
Ultimately, I'm not suggesting that you plaster every single pricing guideline on your web site. Instead, give brides a range so they don't have to go hunting for it. Don't make them call you if you are already out of their budget. After all, you have much better things to do with your time. And so do they.
And here's the thing- if you have taken the time and made the effort to price yourself accordingly, as well as have a great product/service and are showcasing it effectively...
..then what's the big secret?
Until next time,
Meghan
http://www.ofdconsulting.com/
Meghan Ely is the owner of OFD Consulting, a niche marketing group geared towards wedding professionals. She is also the Managing Director of the Richmond Bridal Association, and has a regular spot on Bridesight TV.